PENGARUH STORE LAYOUT, EMOTIONAL FACTOR, DAN KERAGAMAN PRODUK TERHADAP KEPUASAN KONSUMEN
Abstract
Keywords
Full Text:
PDFReferences
Arisandi, D., Shar, A., & Hariyadi, R. (2021). Pengaruh Kualitas Produk, Kualitas Pelayanan, Harga,
Faktor Emosional, Biaya Dan Kemudahan Terhadap Kepuasan Belanja Busana Secara Daring.
Kompleksitas: Jurnal Ilmiah Manajemen, Organisasi Dan Bisnis, 10(2), 92–102.
Https://Doi.Org/10.56486/Kompleksitas.Vol10no2.163
Asrizal Efendy Nasution, & Nasution, S. M. A. (2021). Pengaruh Kualitas Pelayanan Faktor
Emosional Biaya Dan Kemudahan Terhadap Kepuasan Konsumen Pada Pengguna Aplikasi
Jasa Gojek Di Medan. Proceding Seminar Nasional Kewirausahaan, 2(1), 2021, Hal 142- 155,
(: Kualitas Pelayanan, Faktor Emosional, Biaya Dan Kemudahan, Keinginan Konsumen), 14
Pages. File:///C:/Users/Asus/Downloads/Jurnal Tm Metopen/5. Pengaruh Kualitas Pelayanan
Faktor Emosional Biaya 2021.Pdf
Capriati, Z. F. (2023). Pengaruh Keragaman Produk Dan Harga Terhadap Kepuasan Pelanggan
Serta Dampaknya Terhadap Loyalitas Pelanggan Minimarket Di Koperasi Visiana Bakti Tvri
Jakarta. Scientific Journal Of Reflection : Economic, Accounting, Management And Business,
(1), 170–177. Https://Doi.Org/10.37481/Sjr.V6i1.631
Chatzoglou, P., Chatzoudes, D., Savvidou, A., Fotiadis, T., & Delias, P. (2022). Factors Affecting
Repurchase Intentions In Retail Shopping: An Empirical Study. Heliyon, 8(9), E10619.
Https://Doi.Org/10.1016/J.Heliyon.2022.E10619
Cho, J. Y., & Lee, E. J. (2017). Impact Of Interior Colors In Retail Store Atmosphere On Consumers’
Perceived Store Luxury, Emotions, And Preference. Clothing And Textiles Research Journal, 35(1), 33–48. Https://Doi.Org/10.1177/0887302x16675052
Detika Yossy Pramesti, Sri Widyastuti, & Dian Riskarini. (2021). Pengaruh Kualitas Pelayanan,
Keragaman Produk, Dan Promosi E-Commerce Terhadap Kepuasan Konsumen Shopee. Jimp :
Jurnal Ilmiah Manajemen Pancasila, 1(1), 27–39. Https://Doi.Org/10.35814/Jimp.V1i1.2065
Ferdinand, A. (2014). Metodologi Pedoman Penelitian Untuk Penulisan Skripsi Tesis Dan Disertasi
Ilmu Manajemen (5th Ed.). Universitas Diponegoro.
Fuadi, N., Khairawati, S., & Sasono, H. (2019). Pengaruh Store Layout, Kualitas Pelayanan Dan
Motivasi Rasional Terhadap Keputusan Pembelian Konsumen. At-Tauzi: Jurnal Ekonomi
Islam, 19(2), 85–97.
Iana, E., Prastowo, S. L., & Syah, H. (2023). Pengaruh Store Atmosphere, Lifestyle, Dan Variasi
Produk Terhadap Keputusan Pembelian Ulang Dengan Kepuasan Pelanggan Sebagai Variabel
Mediasi. Ekonomi Bisnis, 29(1), 30–46. Https://Doi.Org/10.33592/Jeb.V29i1.3641
Irawan, H. 2002. (2016). Prinsip Kepuasan Pelanggan. Jakarta : Gramedia. Jurnal Ilmu Manajemen,
(3), 1–14.
Jang, J. Y., Baek, E., Yoon, S. Y., & Choo, H. J. (2018). Store Design: Visual Complexity And
Consumer Responses. International Journal Of Design, 12(2), 105–118.
Maaroufi, Z., & Abba, R. (2019). Revue Africaine De Management - African Management Review
Issn : 2509-0097 Comment Les Consommateurs Marocains Perçoivent- Ils L ’ Environnement
Du Point De Vente ? Cas De Diamantine , Enseigne De Prêt-À-Porter Traditionnel Revisité .
Résumé. 4(2), 102–118.
Mananeke, L. (2017). Pengaruh Desain Layout, Fasilitas Dan Kualitas Layanan Terhadap Kepuasan
Pelanggan Pada Matahari Departemen Store Mega Mall Manado. Jurnal Emba: Jurnal Riset
Ekonomi, Manajemen, Bisnis Dan Akuntansi, 5(3), 3549–3558.
Nazir, M. (2014). Metode Penelitian. Bumi Aksara.
Pallikkara, V., Pinto, P., & Thonse Hawaldar, I. (2024). Navigating Waiting Situations At Retail
Checkouts: Associated Emotional Discomfort And Its Impact On Shopping Satisfaction.
Management And Marketing, 19(2), 256–274. Https://Doi.Org/10.2478/Mmcks-2024-0012
Pambudi, A. R. (2019). The Effect Of Store Layout And Food Quality On Repurchase Intention And
Customer Satisfaction At Ready To Eat Bakery. Jurnal Manajemen Pemasaran, 13(1), 1–7.
Https://Doi.Org/10.9744/Pemasaran.13.1.1
Pojoh, L. S. A., & Kindangen, P. (2019). The Influence Of Product Diversity And Store Atmosphere
On Customer Satisfaction At Miniso Manado Pengaruh Keragaman Produk Dan Suasana Toko
Terhadap Kepuasan Pelanggan Di Miniso Manado. Arie…… 4543 Jurnal Emba, 7(4), 4543
Rahayu, B., Muzajjad, A., Mahsunah, A., & Aslichah, A. (2022). Pengaruh Store Atmosphere Dan
Product Variations Terhadap Kepuasan Konsumen Pada Ayu Citra Store Jombang. Jurnal
Economina, 1(1), 74–83. Https://Doi.Org/10.55681/Economina.V1i1.41
Riauni, M., Restuti, S., & Musfar, T. F. (2023). Pengaruh Keragaman Produk Dan Harga Terhadap
Impulse Buying Melalui Shopping Emotion. Jurnal Manajemen Pemasaran …, 02(1), 153–164.
Https://Jmppk.Ub.Ac.Id/Index.Php/Jmppk/Article/View/120
Sugiyono. (2015). Metode Penelitian Kombinasi (Mix Methods). Alfabeta.
Sugiyono. (2017). Metode Penelitian Kuantitatif, Kualitatif Dan R&D. Alfabeta.
Sugiyono. (2018). Metode Penelitian Kuantitatif, Kualitatig, Dan R&D. Alfabeta.
Tamam, N. I. U. (2021). Pengaruh Keragaman Produk Dan Store Atmosphere Terhadap Kepuasan
Konsumen Pada Kalibata Coffee Kalianda. Tjyybjb.Ac.Cn, 27(2), 635–637.
Tendean, A., & Widodo, A. (2015). Pengaruh Store Atmosphere Terhadap Kepuasan Konsumen
(Studi Pada Maja House Sugar & Cream Bandung). E-Proceeding Of Management, 2(2), 1–7.
Terblanche, N. S. (2018). Revisiting The Supermarket In-Store Customer Shopping Experience.
Journal
Of
Retailing
And Consumer Services, 40(June 2017), 48–59.
Https://Doi.Org/10.1016/J.Jretconser.2017.09.004
Torabi, A., Hamidi, H., & Safaie, N. (2021). Effect Of Sensory Experience On Customer Word-Of
Mouth Intention, Considering The Roles Of Customer Emotions, Satisfaction, And Loyalty.
International Journal Of Engineering, Transactions A: Basics, 34(3), 682–699.
Https://Doi.Org/10.5829/Ije.2021.34.03c.13
Trimintarsih, T., & Triharso, A. (2021). Analisis Pengaruh Store Layout Dan Kualitas Pelayanan
Terhadap Keputusan Beli Konsumen. Jurnal Ekuivalensi, 7(1), 189–203.
Victor Kamanda, S., & Yusman, E. (2022). The Effect Of Products, Promotions And Prices On Mizon’s
Purchasing Decision At Alfamart Sungai Harapan. Jurnal Mantik, 6(2), 2393–2399.
Vira Wulandari. (2022). Pengaruh Personal Selling, Display Layout Dan Store Atmosfere Terhadap
Kepuasan Konsumen Cv. Bersama Baru Untung Semarang. Science, 7(1), 1–8.
Http://Link.Springer.Com/10.1007/S00232-014-9701
%0ahttp://Link.Springer.Com/10.1007/S00232-014-9700
X%0ahttp://Dx.Doi.Org/10.1016/J.Jmr.2008.11.017%0ahttp://Linkinghub.Elsevier.Com/Re
trieve/Pii/S1090780708003674%0ahttp://Www.Ncbi.Nlm.Nih.Gov/Pubmed/1191
Wardhani, F. K., & Dwijayanti, R. (2021). Pengaruh Store Atmosphere Dan Keragaman Produk Terhadap Kepuasan Pelanggan: Studi Pada Pelanggan Coffee Shop Rustic Market Surabaya.
Jurnal Sains Sosio Humaniora, 5(1), 510–521. Https://Doi.Org/10.22437/Jssh.V5i1.14169
Wibowo, B. Y. (2023). The Effect Of Price And Service Quality On Consumer Purchasing Decisions
Of Alfamart In Semarang City. Ijevss, 02(02), 223–231.
Yapan, U. F. (2023). Analysis Of Advertising And Sales Promotion On Purchase Decisions At Pt.
Alfamart
Lampung.
Jurnal
Riset
Akuntansi,
Https://Jurnal.Itbsemarang.Ac.Id/Index.Php/Jura/Article/View/582%0ahttps://Jurnal.Itbse
marang.Ac.Id/Index.Php/Jura/Article/Download/582/545
DOI: https://doi.org/10.37479/jimb.v8i3.36643
Refbacks
- There are currently no refbacks.

This work is licensed under a Creative Commons Attribution 4.0 International License.