Increasing Awareness of Consumer Rights and Obligations in E-Commerce Transaction Activities

Handriyanto Igirisa; Mohamad Rusdiyanto U. Puluhulawa; Julius T. Mandjo

doi:10.33756/eslaj.v4i2.15988

Increasing Awareness of Consumer Rights and Obligations in E-Commerce Transaction Activities

Handriyanto Igirisa, Mohamad Rusdiyanto U. Puluhulawa, Julius T. Mandjo

Abstract

This study aims to determine and analyze how the role of YLKI Gorontalo Province in increasing awareness of consumer rights and obligations in e-commerce transaction activities. The method used in this research is empirical legal research with a qualitative approach. Based on the results of the study, it is shown that the role of YLKI Gorontalo Province in increasing awareness of consumer rights and obligations in e-commerce transaction activities, namely: (1) conducting information dissemination programs through social media, distributing banners or billboards, socialization or legal counseling; and (2) provide education at the time of the complaint. However, according to the author, the role of YLKI Gorontalo has not been maximal and comprehensive. . This can be see from the lack of informasion dissemination carried out by YLKI Gorontalo regarding the importance of knowledge of consumer right and obligations as stated in Article 4 and Article 5 of the UUPK, especially in conducting electronic commerce (e-commerce) as well as the lack of socialization carried out by YLKI Gorontalo, namely one times since actively running errands.

Keywords

Awareness; Consumer Rights and Obligations; E-Commerce.

Full Text:

PDF

References

Book:

Badan Pusat Statistik. Statistik E-Commerce 2020.

Hamid, Abd. Haris. Hukum Perlindungan Konsumen Indonesia. Makassar: Sah Media. 2017.

Handayani, Fajar Nugroho. Penggunaan Klausula Baku yang Dilarang Menurut Hukum Perlindungan Konsumen. Surabaya: Uwais Inspirasi Indonesia. 2020.

Kadaruddin. Penulisan Di Bidang Ilmu Hukum (Sebuah Pemahaman Awal). Semarang: Formaci. 2021.

Nugroho, Fajar & Ahmad Raihan Harahap, Hukum Perlindungan Konsumen, Yogyakarta: Bintang Pustaka Media. 2021.

Romindo, dkk. E-Commerce: Implementasi, Strategi, dan Inovasinya. Jakarta: Yayasan Kita Menulis. 2019.

Santoso, Edy. Pengaruh Era Globalisasi Terhadap Hukum Bisnis Di Indonesia. Jakarta: Kencana. 2018.

Sudarso, Andriasan. dkk. Konsep E-Bisnis. Medan: Yayasan Kita Menulis. 2020.

Zulham. Hukum Perlindungan Konsumen, Jakarta: Kencana Prenada Media Group. 2013.

Journal Articles:

Dungga, Weny Almoravid. “Tugas dan Wewenang BPSK dalam Penyelesaian Sengketa Konsumen ditinjau dari UU No. 8 Tahun 1999.” Jurnal Hukum Legalitas 4, no.2 (2016): 119.

Dungga, Weny Almoravid. “Eksistensi Hukum dalam Pemanfaatan Teknologi Transaksi E-Commerce.” Jurnal Aplikasi Manajemen 7, no. 2 (2019): 382.

Harun, Rafni Suryaningsih, Weny A. Dungga dan Abdul Hamid Tome. 2019. “Implementasi Asas Itikad Baik dalam Perjanjian Transaksi Jual Beli Online.” Jurnal Legalitas 12, no. 2 (2019): 94.

Moha, Mohamad Rivaldi, Sukarmi, dan Afifah Kusumadara. 2020. “Urgensi Pendaftaran Penyelenggara Sistem Elektronik Bagi Pelaku Usaha E-Commerce.” Jurnal Jambure Law Review, no. 2 (2020): 111.

Puluhulawa, Fenty U., Jufryanto Puluhulawa, dan M. Gufran Katili. “Legal Weak Protection of Personal Data in the 4.0 Industrial Revolution Era.” Jurnal Jambura Law Review 2, no. 2 (2020): 184.

Wantu, Fence M., & Ahmad. “Mekanisme Koordinasi dan Singkronisasi Lembaga Kementerian Negara: Suatu Praksis Menuju Kabinet yang Efektif”, Jurnal Al-Ahkam 15, no. 2, (2019): 77.

Regulation:

Peraturan Pemerintah Nomor 59 Tahun 2001 tentang Lembaga Perlindungan Konsumen Swadaya Masyarakat

Undang-Undang Nomor 8 Tahun 1999 tentang Perlindungan Konsumen

Undang-Undang Nomor 11 Tahun 2008 tentang Informasi dan Transaksi Elektronik

DOI: https://doi.org/10.33756/eslaj.v4i2.15988