The Role of Organizational Citizenship Behavior in Mediating the Effect of Work-Life Balance and Job Stress on Employee Performance

Atty Tri Juniarti, Bayu Indra Setia, Bambang Dwi Aditya Nusantara, Erik Syawal Alghifari

Abstract


Purpose: This study aims to comprehensively examine the influence of work-life balance and job stress on employee performance, focusing on the mediating role of Organizational citizenship behavior.

Design/Methodology/Approach: The data was collected by surveying 100 employees at a textile company in Bandung, Indonesia, and analyzed using Structural Equation Modeling (SEM) with Smart PLS 3.

Findings: The results of this study show that work-life balance has a noteworthy influence on organizational citizenship behavior and employee performance. On the other hand, job stress only has a significant negative impact on organizational citizenship behavior, but not on employee performance. The study also demonstrates that organizational citizenship behavior has a positive and substantial effect on employee performance. Additionally, the findings suggest that organizational citizenship behavior mediates the relationship between work-life balance and job stress to employee performance.


Keywords


Work-Life Balance; Organizational Citizenship Behavior; Job Stress; Employee Performance; Organizational Behavior

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DOI: https://doi.org/10.37479/jsm.v7i1.26445

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Copyright (c) 2025 Atty Tri Juniarti, Bayu Indra Setia, Bambang Dwi Aditya Nusantara, Erik Syawal Alghifari

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This work is licensed under a Creative Commons Attribution 4.0 International License.

Creative Commons License
Jambura Science of Management (P-ISSN 2655-3651, E-ISSN 2656-0453) is licensed under a Creative Commons Attribution 4.0 International License

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