Optimasi UI/UX Berbasis Design Thinking pada Sistem Informasi Keluarga (SIGA). Studi Kasus: BKKBN Provinsi Gorontalo

Firman Syahputra Laot, Muhammad Rifai Katili, Sri Nilawaty Lahay, Lillyan Hadjaratie, Hermila A.

Abstract


The Family Information System (SIGA) is a strategic application of BKKBN in Gorontalo Province that supports national family data management. However, during implementation, it faces obstacles in the user interface (UI) and user experience (UX), which affect its effectiveness. This research aims to optimize the UI/UX SIGA design using the Design Thinking approach. This research method applies five stages (empathize, define, ideate, prototype, test) and evaluation of the System Usability Scale (SUS). The initial SUS test for the SIGA application yielded an average score of 41.84, indicating a very low level of usability (Grade F). After a design iteration based on user feedback, the new prototype was tested and showed a significant increase in SUS score to 88.36 (Grade A). These results show that the Design Thinking approach is practical in identifying problems and creating optimal UI/UX solutions. This research contributes practically to improving the usability of SIGA and academically to the Human-Computer Interaction (HCI) literature on public sector information systems.

Sistem Informasi Keluarga (SIGA) merupakan aplikasi strategis BKKBN di Provinsi Gorontalo yang digunakan untuk mendukung pengelolaan data keluarga secara nasional. Namun, dalam implementasinya menghadapi kendala pada aspek antarmuka (UI) dan pengalaman pengguna (UX), yang berdampak pada efektivitas kerja. Penelitian ini bertujuan mengoptimalkan desain UI/UX SIGA menggunakan pendekatan Design Thinking. Metode penelitian ini menerapkan lima tahapan (empathize, define, ideate, prototype, test) dan evaluasi System Usability Scale (SUS). Hasil uji SUS awal pada aplikasi SIGA hanya mencapai skor rata-rata 41,84, yang menunjukkan tingkat usability sangat rendah (Grade F). Setelah dilakukan iterasi desain berdasarkan umpan balik pengguna, prototipe baru diuji dan menunjukkan peningkatan skor SUS signifikan menjadi 88,36 (Grade A). Hasil ini menunjukkan bahwa pendekatan Design Thinking efektif dalam mengidentifikasi masalah dan menciptakan solusi UI/UX yang optimal. Penelitian ini berkontribusi praktis pada perbaikan usability SIGA serta berkontribusi akademis pada literatur Human-Computer Interaction (HCI) untuk sistem informasi sektor publik.


Keywords


UI/UX, Sistem Informasi Keluarga, Design Thinking, System Usability Scale, BKKBN

Full Text:

PDF

References


Adnan, H. and Sekarwati, K. A. (2021). Untitled. Syntax Idea, 3(5), 1078. https://doi.org/10.36418/syntax-idea.v3i5.1118

Badan Kependudukan dan Keluarga Berencana. (2022). Modul 11 Sistem Informasi Keluarga. Jakarta Timur: Pusat Pendidikan dan Pelatihan Kependudukan dan KB.

Bangor, A., Kortum, P. T., & Miller, J. T. (2008). An Empirical Evaluation of the System Usability Scale. In Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 52(22), 1938-1942.

Darejeh, A., Marcusa, N., Mohammadi, G., & Sweller, J. (2024). A Critical Analysis of Cognitive Load Measurement Methods for Evaluating the Usability of Different Types of Interfaces: Guidelines and Framework for Human-Computer Interaction. ArXiv Preprint. https://doi.org/10.48550/arXiv.2402.11820

DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean Model of Information Systems Success: A Ten-Year Update. Journal of Management Information Systems, 9-30. DOI: https://doi.org/10.1080/07421222.2003.11045748

Dewangkara, I. G. A. A., Adiputra, I. K. R. S., & Putra, I. G. A. P. A. (2022). Perancangan Ulang UI/UX Website BUMDes Baturiti Menggunakan Metode SUS dan Design Thinking. J-SAKTI (Jurnal Sains Komputer dan Informatika), 6(1), 519-530

Hutabarat, M., & Hidayat, T. (2018). Analisis dan Evaluasi Usability Website Shopee Menggunakan Metode System Usability Scale (SUS) dan Webqual 4.0. Jurnal TEKNOINFO, 12(2), 52-57.

ISO 9241-210. (2010). Ergonomics of human–system interaction - Humancentred design for interactive systems. International Organization for Standardization. Switzerland.

Munandar, F., & Santoso, H. B. (2025). User Interface Improvement by Evaluating Usability and User Experience: Case Study of Indonesia’s Government Financial Management Information System. The Indonesian Journal of Computer Science, 14(1), Article 4630. https://doi.org/10.33022/ijcs.v14i1.4630

Nielsen, J., & Molich, R. (1990). Heuristic evaluation of user interfaces. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 249–256. https://doi.org/10.1145/97243.97281

Prayogo, J. S., Kriswibowo, R., Alia, P. A., Febriana, R. W., & Setyawan, A. B. (2024). Perancangan Ulang Desain UI/UX Website Universitas dengan Metode Design Thinking. Journal of Information Systems Management and Digital Business (JISMDB)), 407-416. https://doi.org/10.59407/jismdb.v1i4.775

Waralalo, M. H. (2019). Analisis User Interface (UI) dan User Experience (UX) pada AIS UIN Jakarta Menggunakan Metode Heuristic Evaluation dan Webuse dengan Standar ISO 13407. Jakarta: Fakultas Sains dan Teknologi Universitas Islam Negeri Syarif Hidayatullah Jakarta.

Wibowo, I. K. T., & Pratama, I. P. A. E. (2023). Evaluation and Redesign the Website Interface Using the Usability Scale System and Design Thinking Method (Case Study: Gianyar Regency Communication and Information Service). J-Icon: Jurnal Komputer dan Informatika, 11(2), 271–278. https://doi.org/10.35508/jicon.v11i2.12654

Wijaya, J. H. (2023). E-government in indonesia: policy review and implementation of jokowi's government. The Journalish: Social and Government, 4(3), 302-309. https://doi.org/10.55314/tsg.v4i3.563

Yulius, R., Nasrullah, M. F., Sari, D. K., & Alban, M. A. (2022). Design Thinking: Konsep dan Aplikasinya. Purbalingga: CV. Eureka Media Aksara.




DOI: https://doi.org/10.37905/jji.v1i2.33904

Refbacks

  • There are currently no refbacks.