QUALITY OF SERVICE AND DEVELOPMENT OF THE DEPARTMENT'S LABORATORY

Zulkifli Zulkifli, Ahmad Yani, M. Fransazeli Makorohim, Raihanatu Binqalbi Ruzain

Abstract


Departmental laboratories at tertiary institutions act as academic supports that assist students in the learning process to improve their competence. The research objectives were to determine the level of satisfaction of laboratory users and to determine the need for laboratory development for the Department of Physical Education, Health and Recreation (Penjaskesrek), Teaching and Education Faculty (FKIP), Universitas Islam Riau (UIR). This study uses a quantitative approach to the type of survey method. The subjects of this study were all laboratory users using the total sampling technique. The sample of this research is 85 students. The data collection instrument used a questionnaire and the data analysis technique used in this study was quantitative descriptive. The results of the research on the level of user satisfaction with the Penjaskesrek majors laboratory in 2023 are included in the good category with an average acquisition of 3.41 and the results of the needs analysis show 68% of 85 respondents who considered that human resources (HR), services and availability of facilities and infrastructure as well as other programs in the laboratory as a component of the needs for the development of the Penjaskesrek majors laboratory are good or sufficient.

Keywords


service; laboratory; department

Full Text:

PDF

References


Allison, R. (1992). Handbook of Human Performance Technology: A Comprehensive Guide fo Analyzing dan Solving Performance Problems in Organization. San Fransisco: Jossey-Bass Publishers.

Cerna, P. D., & Tereda, S. N. (2016). Service Quality Assessment of Instructional Laboratories in Haramaya University: Basis for Total Quality Management Policy. American Journal of Operations Management and Information Systems, 1(1), 39-47. https://doi.org/10.11648/j.ajomis.20160101.15

Diana, L., Nugroho, A., Lumintuarso, R., & Salavi, M. I. E. (2022). Analisis Kualitas Pelayanan, Keuangan, Lingkungan Sosial, dan Kepuasan Kinerja Atlet Selama Pandemi Covid-19. Jambura Journal of Sports Coaching, 4(2), 67-78. https://doi.org/10.37311/jjsc.v4i2.15362

Emda, A. (2017). Laboratorium Sebagai Sarana Pembelajaran Kimia Dalam Meningkatkan Pengetahuan Dan Ketrampilan Kerja Ilmiah. Jurnal lantanida, 5(1), 83-92.

Gultom, D. K., Arif, M., & Fahmi, M. (2020). Determinasi Kepuasan Pelanggan Terhadap Loyalitas Pelanggan Melalui Kepercayaan. Maneggio : Jurnal Ilmiah Magister Manajemen, 3(2), 171-180.

Hanifa, G., Sentosa, S. U., & Armiati, A. (2019). Pengaruh Persepsi Tentang Sarana Prasarana Perkuliahan Dan Pelayanan Administrasi Akademik Terhadap Kepuasan Mahasiswa (Studi Pada Mahasiswa Jurusan Pendidikan Ekonomi Fakultas Ekonomi Universitas Negeri Padang). Jurnal Ecogen, 1(4), 837. https://doi.org/10.24036/jmpe.v1i4.5663

Hermawan, H. A. (2022). Identifikasi Hambatan Penyelesaian Studi Bagi Mahasiswa Pgsd Penjas. Jambura Health and Sport Journal, 4(2), 78-88. https://doi.org/10.37311/jhsj.v4i2.15630

Kim, S.-B., & Kim, D.-Y. (2016). The impacts of corporate social responsibility, service quality, and transparency on relationship quality and customer loyalty in the hotel industry. Asian Journal of Sustainability and Social Responsibility, 1(1), 39-55. https://doi.org/10.1186/s41180-016-0004-1

Kotler, P. (2002). Manajemen Pemasaran. Edisi Millenium. Jihd2. Jakarta: Prenhallindo.

Lovelock, C. H., & Wright, L. K. (2012). Manajemen Pemasaran Jasa. Jakarta: Indeks.

Lukum, A., & Paramata, Y. (2015). Students' Satisfaction toward the Services of the Chemical Laboratory. International Journal of Evaluation and Research in Education, 4(1), 22-29.

Moenir. (1998). Manajemen Pelayanan Umum di Indonesia. Jakarta: Bumi Aksara.

Morrison, G. R., Ross, S. M., Kemp, J. E., & Kalman, H. (2001). Designing Effective Instruction. Third Edition. USA: John Wiley and Sons.

Nazir, M. (2014). Metode Penelitian. Jakarta: Ghalia Indonesia.

Nikolic, S., Ritz, C., Vial, P. J., Ros, M., & Stirling, D. (2015). Decoding Student Satisfaction: How to Manage and Improve the Laboratory Experience. IEEE Transactions on Education, 58(3), 151-158. https://doi.org/10.1109/TE.2014.2346474

Peraturam Menteri PAN dan RB. (2010). Peraturam Menteri PAN dan RB No.3 Tahun 2010 tetang Jabatan Fungsional Pranata laboratorium dan Angka Kreditnya. Jakart : Kemen PANRBAnti.

Prihatin, K. S., & Dewi, Y. S. (2019). Pengaruh Pelayanan Akademik Terhadap Tingkat Kepuasan Mahasiswa Universitas Banten Jaya (Unbaja). Progress: Jurnal Pendidikan, Akuntansi dan Keuangan, 2(1), 72-92. https://doi.org/10.47080/progress.v2i1.494

Rohaeni, H., & Marwa, N. (2018). Kualitas Pelayanan Terhadap Kepuasan Pelanggan. Jurnal Ecodemica, 2(2), 312-318.

Santoso, H. (2011). Metode Pengukuran Tingkat Kepuasan Pemakai Perpustakaan Perguruan Tinggi. Makalah lepas. Malang: UPT Perpustakan UNM.

Setiawan, K. A., & Mujiati, N. W. (2016). Pengaruh Gaya Kepemimpinan Dan Kompensasi Terhadap Kinerja Karyawan Pt. Astra Honda Nusa Dua Kabupaten Badung. E-Jurnal Manajemen Unud, 5(12), 7956-7983.

Siddiqi, K. O. (2011). Interrelations between Service Quality Attributes, Customer Satisfaction and Customer Loyalty in the Retail Banking Sector in Bangladesh. International Journal of Business and Management, 6(3), p12. https://doi.org/10.5539/ijbm.v6n3p12

suparman, A. (2004). Desain Instruksional. Jakarta: Pusat Penerbitan Universitas Terbuka.

Tawil, M., & Liliasari. (2016). Manajemen Laboratorium IPA. Badan Penerbit Universitas Negeri Makassar.




DOI: https://doi.org/10.37311/jjsc.v5i2.20198

Refbacks

  • There are currently no refbacks.


Creative Commons License
Jambura Journal of Sports Coaching (p-ISSN: 2654-3435 | e-ISSN: 2656-0437) is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Web Analytics

View My Stats

 

Jambura Journal of Sports Coaching has been indexed by:

-------------------------------------------------- -------------------------------------------------- -------------------------------------------------- -----------------------------

       

-------------------------------------------------- -------------------------------------------------- -------------------------------------------------- -----------------------------

BERKOLABORASI DENGAN