Pelayanan Publik Program E-Samsat Di Kantor Samsat Kota Gororntalo

Rizcha Mayanti Paera, Rosman Ilato, Zuchri Abdussamad

Abstract


ABSTRACT
This study aims to determine (1) the principles of public service for the E-samsat program in Gorontalo City. (2) The
determinants of public services for the E-samsat program at the Gorontalo City Samsat office are viewed from the
aspects of communication, human resources, disposition, and bureaucracy. This research method uses qualitative
research methods with descriptive type using data analysis techniques from collecting, reducing, presenting data, and
drawing conclusions. Based on the results of research which were analyzed in the field that (1) Judging from the
principles of service, this program has not been able to improve services at the SAMSAT office because of several
problems in the system and public knowledge is still minimal in the use of E-samsat. (2) judging from the determinants
of public services, the E-samsat program at the Gorontalo City SAMSAT office has started to run well, it just needs
some improvements in terms of resources so that the program can run well.

Keywords


Public Service, E-samsat Program

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References


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DOI: https://doi.org/10.37479/jjaps.v2i2.16407

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