Investigating the Impact of WLB and Coaching on Employee Performance Through Self-Efficacy as a Mediating Variable

Abstract

This research seeks to explore the interconnections between several key variables: Work Life Balance (WLB) and Coaching as independent variables, Employee Performance as the dependent variable, and Self-Efficacy functioning as a mediating variable. The study, employing quantitative methods, surveyed 155 employees from insurance services in the Greater Jakarta (Jabodetabek) region of Indonesia. To evaluate the hypotheses, Structural Equation Modeling (SEM) was utilized, with the analysis performed using SmartPLS Software Version 4.0. The findings validated five hypotheses, revealing a notable influence of both direct relationships and those mediated by the variables studied. A particularly significant discovery emerged regarding the role of Coaching as a mediating factor between WLB and employee performance via self-efficacy, highlighting a new aspect of employee performance dynamics. Focusing on the health insurance sector in Jabodetabek, the study offers fresh perspectives on managing employees effectively within this industry. Additionally, the research deepens the understanding of Self-Efficacy's role in enhancing employee performance, offering valuable contributions to human resource management (HRM) professionals and academics. The novel aspects of these findings enhance the comprehension of efficient management strategies aimed at boosting employee performance, particularly within the context of Jabodetabek's health insurance industry. By elucidating the relationships among WLB, Coaching, and Self-Efficacy, this research provides a robust basis for the formulation of improved management policies and practices.